Please note these Frequently Asked Questions relate to GlobeWest Outlet clearance stores.
For FAQ’s relating to current ranges and purchases via our showrooms and authorised resellers, please visit our primary website here.
Products
What Products are for sale at GlobeWest outlet?
The online outlet sells first quality end-of-line GlobeWest furniture. Products are available for all rooms including living, dining, bedroom, entrance, office and outdoor. No homewares and lighting products are currently sold online. All items displayed are in stock and ready to ship.
The Melbourne outlet store sells samples, seconds, discontinued, ex-showroom and end-of-line products. All furniture categories represented from sofas and coffee tables to buffets, sun beds, dining tables, chairs and more. Stock is limited
How do I care for my pieces?
Please refer to the care instructions page on our primary GlobeWest website.
How to Buy
What are your opening hours?
The online outlet is accessible 24/7. Orders are processed Monday to Friday during business hours.
The Melbourne outlet is open Monday-Saturday: 9:00am-4:30pm
Are you open to the general public?
Yes, both outlets are direct-to-public.
Trade Customers have complete access to the Outlet offering but should continue to purchase sale products using their authorised trade accounts via our main website in the sale section here.
Trade Customers can shop the Melbourne Outlet store by coming into store, or booking a phone appointment.
What are your Covid-19 Health Practices?
For the health and safety of our employees, store visitors and the broader community, we are following the Australian Government Guidelines. Learn more here.
What discount off RRP can you expect?
The bulk of Outlet stock is ticketed at approximately 40-80% off* RRP.
Further discounts may be available periodically during sale events. Subscribe to stay informed.
What methods of payment do you accept?
The online outlet accepts Visa, Mastercard, Humm & Afterpay.
The Melbourne outlet accepts Visa, Mastercard, Eftpos, Afterpay and Humm. Please note a 1% surcharge applies to any credit transaction within the Melbourne Outlet.
Buy Now, Pay Later services are available Online & In Store with Humm. Learn more here.
Ordering
Can I get a list of what is available on the floor at the Melbourne Outlet?
Due to the constant movement of stock, this is not possible. If imperfect items are of interest to you, we encourage you to drop by regularly as stock will be replenished daily.
You can email melbourneoutlet@globewest.com.au to enquire about a particular product or range or organise a virtual appointment via facetime. Book an appointment now.
Can I order via phone?
We do not offer phone ordering for the online store but live chat is accessible Monday to Friday during business hours.
You can currently purchase items from the Melbourne outlet store via phone during opening hours. Call 03 9518 1659.
Before your order can be processed, you will need to sign off on any defects by agreeing to the condition report in writing.
Can I place a hold on an item in the Outlet?
No. Unfortunately as stock is limited and can move quickly, we are unable to place holds on products. Please purchase in-store or order online to secure your item.
Will the Melbourne Outlet products also be sold online?
The product offer varies between in-store and online.
Whilst the Melbourne Outlet store sells samples, seconds, ex showroom products and first quality discontinued products, the online outlet only sells first quality discontinued products.
Freight & Collection
*Please see our Covid-19 Business Update page here for the latest information on how Government restrictions may impact click & collect, delivery and installation.
How much is delivery?
Delivery charges vary depending on the make-up of your order (including size and weight), delivery location and property access particulars.
An indication of minimum costs for major destinations is available here. For the online store, costs are provided at the checkout and the Melbourne store will provide a quote once your selections are confirmed.
When can I have my purchase delivered?
This depends on the destination. Indicative lead times by delivery area are provided here.
As all Outlet products are in stock and ready to ship, during usual periods, Melbourne metro turnaround is within five business days. You will be called by our warehouse team the day prior to confirm delivery.
Interstate metro areas is between 5-10 business days. You will be called by our 3rd party transport company the day prior to confirm delivery. Some delays to our usual lead times may be experienced during major sale periods.
Can I have my order delivered on a specific date?
Unfortunately, we cannot guarantee a delivery date however, please note your preferred delivery date on your order and our Warehouse will endeavour to make this happen.
I don’t require my order for 1 month or more – can you hold the stock for me?
We can hold stock purchased via the Melbourne Outlet for 30 days, however, are unable to do so for any longer.
In the case of holding stock for up to 30 days, all customers will need to make full payment upfront.
Do you deliver on Saturdays?
At this stage, we do not offer Saturday collection or deliveries.
Do you deliver interstate and how much will it cost?
We can deliver interstate. The freight charge for this can be obtained once at the online check out or in store when the order is finalised. The cost varies based on delivery location, weight and volume of the order.
Do you deliver to rural areas? How much will it cost?
We can deliver to many rural areas. Freight will be quoted based on the individual order and destination as the cost will vary. If we cannot offer a delivery service, we can often provide transport companies for you to contact.
What does 'delivery only' include?
This is a basic drop off service only to the Ground Floor and front door unless alternative instructions have been communicated to GlobeWest at the checkout and agreed in writing by GlobeWest.
Our drivers will endeavour to place cartons in the location requested so long as the area is clear and safe to access and provided full disclosure at the time of placing the order has been made re any steps or access restrictions or complications. Learn more here.
Do you offer installation? What is the charge?
An installation service (unpack, assembly and rubbish removal) is available in most areas. Check service availability here*.
Costs are subject to the number of items requiring assembly, delivery area, complexity of installation and manpower required.
If the service is selected at the online check out or instore, a total delivery and installation cost will be provided prior to payment processing.
What does Delivery and Assembly include?
The delivery, installation and assembly option includes the placement of items in the location requested so long as the area is clear and safe to access. This service is only to the Ground Floor unless GlobeWest has been advised and confirmed its’ ability in writing to deliver items upstairs or to a non-Ground Floor location. This service excludes the moving of existing furniture as well as permanent fixing to walls or ceilings.
Where do I collect my order from?
Contactless collection is available at our Victorian Warehouse:
Unit 2, 20-22 Parsons Avenue, Springvale, 3171.
24 hours notice is required prior to collection – Please call 03-9518 1692 to schedule collection and quote your Order Number. Your Order Number will also need to be quoted on the day of collection.
Valid Government issued ID, such as an Australian drivers license, Passport or Medicare card (with matching address as per your Sales Order) must be produced upon collection of goods from our warehouse.
Where you are arranging for a carrier to collect these goods on your behalf, you are required to scan and email your valid Australian ID reflecting your name and address (to admin.warehouse@globewest.com.au) to authorise the pickup.
We are following covid safe practices and ask all visitors to do the same.
Learn more about our collection policies here.
What days and times can I collect my order from GlobeWest?
Monday to Friday – 8:30am-4:30pm
Claims & Returns
What is your returns policy?
Due to the bulky nature of furniture and considerable transport expense, we do not accept returns, credits or exchanges for change of mind. Please choose carefully.
More information is available on our terms and conditions page here.
What is the claims process?
Please email claims@globewest.com.au and include the order number, product name, a description of the issue and supporting images.
Please note all items at the Melbourne Outlet store include an attached condition report and these conditions are also documented on your order confirmation. When you purchase any product you waive your right to claim on any issues expressly listed on the condition reports.
My furniture is missing a piece – can I get a spare part?
We do carry some spare parts and will always try to help. Please email claims@globewest.com.au with your sales order number, a description of the part required and a photograph displaying the product with missing piece.
Please note as Outlet products are discontinued or 2nds we cannot always assist with spare parts so please choose wisely.
Can I get a refund?
GlobeWest may agree to change of mind returns and refunds in certain exceptional cases, subject to the customer paying the restocking fees and also freight to and from our Melbourne warehouse as set out in our Terms and Conditions.
Refunds may at times be available, subject to a cancellation fee as set out in the Terms and Conditions, provided the product has not yet been despatched from the Melbourne warehouse.
How long will it take to process my refund?
All claims need to be processed and approved by GlobeWest head office before a refund (if appropriate) can be processed. In the event that product is to be returned to GlobeWests Melbourne warehouse, the refund process cannot start until received back into our warehouse. Once processed, this can take 3-5 business days to hit your bank account.
What happens if my furniture gets damaged in transit?
If transit damage occurs via a GlobeWest nominated transport carrier and freight has been billed/charged to the customer by GlobeWest, we will work on the customers behalf to resolve the issue with the carrier.
For items collected by the customer or customer’s nominated transport carrier, the customer will need to take necessary steps to resolve the issue directly with the carrier themselves.
If you have further enquiries, please don’t hesitate to contact us. Or contact us on livechat here.
