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Melbourne Store Reopened! Learn More
Melbourne Store Reopened! Learn More

COVID-19 BUSINESS UPDATE

This page will be regularly updated if our service changes - please return here for the most up-to-date information.

 

Melbourne Restrictions Lifted + Outlet Health Measures Update 

Last updated Wednesday 27th October 2020 

Following the Victorian Premier’s press conferences on Monday, October 26th 2020 and Tuesday October 27th

A. Outlet Store to Re-open 

Our store will re-open from Wednesday 28th October 2020. 

Facetime appointments are also available for your comfort. 

Contact outlet@globewest.com.au with your preferred date and time and a member of our team will contact you to confirm. 

Please note, as we envisage an increase in demand after prolonged closure, we thank you in advance for your patience. 

Online Outlet remains open at www.globewestoutlet.com.au

B. Store Health Measures  

We ask that Melbourne Outlet visitors strictly follow the Government’s COVID19 Health & Safety Guidelines. Facts and up to date advice is available at www.health.gov.au

Please do not enter our store if unwell. Please wear a mask at all times. 

To protect the health and well-being of our team, customers we have implemented a range of measures.

The following measures are in place: 

  • Hygiene stations are provided at entry, please utilise on arrival and departure 
  • Visitor arrival log at entry – please complete 
  • Masks to be worn by staff and visitors 
  • Temperature checks upon arrival 
  • Social distancing signage (Please Note: our vast 1000 square metre store provides extensive social distancing)

For information on our Virtual Services click here

C. Delivery Services 

Delivery continues to all states and territories via premium 3rd party delivery services with covid-19 health measures in place.  

Victorian installation and rubbish removal services resume effective 28th October 2020.

D. Furniture Collection

If we have been holding stock for you during lock down, please contact our Sales Administration team on 03 9518 1600 option 3 to arrange preparation of the goods for collection.

  • Please use an authorised collection service with permit exemption or
  • If collecting personally, do not travel more than 25km from your home provided you are permitted to do so.

Exceptions to our usual ‘No holds’ policy are available to allow safe collection following the lifting of travel distance. 

Please add your request in the free text field under ‘I need to delay my goods’ at checkout’ 

Any further questions?

Please don't hesitate to contact us with any questions. Send us an email here.

 

 

Victorian Stage 4 Restrictions

Last updated Wednesday, Aug 5 at 9:00am

Following the Victorian Premier’s press conference on Monday, August 3rd 2020

Delivery Information 

Delivery Service - Victoria

  • Victorian deliveries will be contactless, with drop off service to front door only for 6 weeks from 5th August or while Stage 4 restrictions remain in place
  • Melbourne / Victorian installation services are suspended during restrictions as workers cannot enter any residences/buildings
Contactless click & collect is available from our Melbourne warehouse for Victorian orders only
  • Please use an authorised collection service with permit exemption or
  • If collecting personally, do not travel more than 5km from your home. 
  • Exceptions to our usual ‘No holds’ policy are available to allow safe collection following the lockdown. Please add your request in the free text field under ‘I need to delay my goods’ at checkout’

Delivery Service - Other States (Excluding VIC)

  • Delivery continues to all other states and territories via premium 3rd party delivery services with covid-19 health measures in place.  

Melbourne Outlet Store

  • Springvale, Melbourne Clearance Outlet will be closed from Wednesday 5th August at 4:30pm for 6 weeks or while Stage 4 restrictions remain in place

Any further questions?

Please don't hesitate to contact us with any questions send us an email here.

 

 

Melbourne Outlet Health Measures

Last updated Sunday, July 19 at 5:00pm

To protect the health and well-being of our team, customers and wider community during the current health crisis we have implemented a range of measures.

We ask that Melbourne Outlet visitors strictly follow the Government’s COVID19 Health & Safety Guidelines. Facts and up to date advice is available at www.health.gov.au

Please do not enter our store if unwell. Please wear a mask at all times. 

The following measures are in place: 

  • Masks to be worn by staff and visitors 
  • Temperature checks upon arrival 
  • Hygiene stations are provided at entry, please utilise on arrival and departure
  • Visitor arrival log at entry – please complete 
  • Social distancing signage (Please Note: our vast 1000 square metre store provides extensive social distancing)

For information on our Virtual Services click here.