COVID-19 BUSINESS UPDATE

This page will be regularly updated if our service changes - please return here for the most up-to-date information.

 

Victoria Update

Whilst some mask rules have been relaxed, Government requirements for compulsory face coverings remain in place for Victorian furniture stores.

Please wear a mask at all times when visiting our Melbourne Showroom or Melbourne Outlet store. 

Note: If you do not have mask, please contact our reception as we have limited masks available and can provide one at the door before you enter. 

Thank you for your co-operation. 

 

Melbourne Summer Clearance Health Measures

Last updated Wednesday, November 11 at 4:00pm

Please follow these guidelines for the duration of our Melbourne outlet summer sale. 

To protect the health and well-being of our team, customers and wider community during the current health crisis we have implemented a range of measures.

We ask that Melbourne Outlet visitors strictly follow the Government’s COVID19 Health & Safety Guidelines. Facts and up to date advice is available at www.health.gov.au

Please do not enter our store if unwell. 

The following measures are in place:

• Bookings are essential. Visitor numbers are limited in the interests of public health.
• Strictly 1 hr time slots for the courtesy of other customers. Reserve your date & time here.
• Staff and visitors to wear a mask at all times
• Check-in via QR code upon arrival
• Temperature checks upon arrival 
• Hygiene stations are provided at entry, please utilise on arrival and departure
• If you cannot attend, please cancel in advance as a courtesy to others (refer to confirmation sms message).
• Social distancing signage is in place (Please Note: our vast 1000 square metre store provides extensive social distancing)

South Australia Back 

Last updated Monday 23^rd November, 2020 at 9:00am

South Australia’s lockdown has been reversed.

Deliveries services to South Australia are back up and running.

Adelaide Lock Down

Last updated Wednesday 18^th November, 2020 at 5:00pm

Melbourne Restrictions Lifted + Outlet Health Measures Update

Last updated Wednesday 27^th October 2020 

Following the Victorian Premier’s press conferences on Monday, October 26th 2020 and Tuesday October 27th

A. Outlet Store to Re-open 

Our store will re-open from Wednesday 28th October 2020. 

Facetime appointments are also available for your comfort. 

Contact outlet@globewest.com.au with your preferred date and time and a member of our team will contact you to confirm. 

Please note, as we envisage an increase in demand after prolonged closure, we thank you in advance for your patience. 

Online Outlet remains open at www.globewestoutlet.com.au

B. Store Health Measures  

We ask that Melbourne Outlet visitors strictly follow the Government’s COVID19 Health & Safety Guidelines. Facts and up to date advice is available at www.health.gov.au

Please do not enter our store if unwell. Please wear a mask at all times. 

To protect the health and well-being of our team, customers we have implemented a range of measures.

The following measures are in place: 

• Hygiene stations are provided at entry, please utilise on arrival and departure 
• Visitor arrival log at entry – please complete 
• Masks to be worn by staff and visitors 
• Temperature checks upon arrival 
• Social distancing signage (Please Note: our vast 1000 square metre store provides extensive social distancing)

For information on our Virtual Services click here. 

C. Delivery Services 

Delivery continues to all states and territories via premium 3rd party delivery services with covid-19 health measures in place.  

Victorian installation and rubbish removal services resume effective 28^th October 2020.

D. Furniture Collection

If we have been holding stock for you during lock down, please contact our Sales Administration team on 03 9518 1600 option 3 to arrange preparation of the goods for collection.

• Please use an authorised collection service with permit exemption or
• If collecting personally, do not travel more than 25km from your home provided you are permitted to do so.

Exceptions to our usual ‘No holds’ policy are available to allow safe collection following the lifting of travel distance. 

Please add your request in the free text field under ‘I need to delay my goods’ at checkout’ 

Any further questions?

Please don't hesitate to contact us with any questions. Send us an email here.

 

Victorian Stage 4 Restrictions

Last updated Wednesday, Aug 5 at 9:00am

Following the Victorian Premier’s press conference on Monday, August 3^rd 2020

Delivery Information 

Delivery Service - Victoria

• Victorian deliveries will be contactless, with drop off service to front door only for 6 weeks from 5th August or while Stage 4 restrictions remain in place
• Melbourne / Victorian installation services are suspended during restrictions as workers cannot enter any residences/buildings

Contactless click & collect is available from our Melbourne warehouse for Victorian orders only

• Please use an authorised collection service with permit exemption or

• If collecting personally, do not travel more than 5km from your home. 
• Exceptions to our usual ‘No holds’ policy are available to allow safe collection following the lockdown. Please add your request in the free text field under ‘I need to delay my goods’ at checkout’

Delivery Service - Other States (Excluding VIC)

• Delivery continues to all other states and territories via premium 3^rd party delivery services with covid-19 health measures in place.  

Melbourne Outlet Store

• Springvale, Melbourne Clearance Outlet will be closed from Wednesday 5^th August at 4:30pm for 6 weeks or while Stage 4 restrictions remain in place

Any further questions?

Please don't hesitate to contact us with any questions send us an email here.

 

 

Melbourne Outlet Health Measures

Last updated Sunday, July 19 at 5:00pm

To protect the health and well-being of our team, customers and wider community during the current health crisis we have implemented a range of measures.

We ask that Melbourne Outlet visitors strictly follow the Government’s COVID19 Health & Safety Guidelines. Facts and up to date advice is available at www.health.gov.au

Please do not enter our store if unwell. Please wear a mask at all times. 

The following measures are in place: 

• Masks to be worn by staff and visitors 
• Temperature checks upon arrival 
• Hygiene stations are provided at entry, please utilise on arrival and departure
• Visitor arrival log at entry – please complete 
• Social distancing signage (Please Note: our vast 1000 square metre store provides extensive social distancing)

For information on our Virtual Services click here.